London & Nationwide Flower Delivery
We deliver our flowers, gifts and plants to any address in the UK, excluding the Channel Islands, Northern Ireland and Highlands. We offer same & next day delivery, based on your or your recipient's post code. At checkout, you'll be able to check whether you're eligible for local delivery.
Same & Next Day Flower Delivery
Local deliveries (within 4 miles of our shop) can be made the same day as placing your order if ordered by 2pm. Your flowers, plants and gifts will be delivered to your door by a courier, presented in a gift bag. Local deliveries arrive between 1 and 7pm, the earlier you placed your order the higher the chance you'll receive it early in the afternoon.
Nationwide deliveries are delivered via DPD's Next Day Delivery service if ordered by 10am.
Choose your delivery date
If you'd like your flowers, plants and gifts to receive on a specific date, you can choose this at checkout. Both local and nationwide deliveries can be made 7 days a week.
Live locally? To avoid having to pay shipping costs, you can choose to collect your order in-store. We are open 7 days a week, find our opening times here.
Our delivery fee is £7, delivery is free for orders over £70.
At checkout, you will have the option to leave a gift message of your choice. Our team will handwrite this in one of our illustrated greeting cards, free of charge.
Damages and expectations
We hope you love your Botanique Workshop purchase. As we're a small team, all of your orders are special and important to us! However, if you have any problems please let us know immediately so we can resolve your problem for you. You can contact us on email@example.com.
If any item arrives damaged, please notify us straight away showing us a picture of the packaging and products received. We will then endeavour to sort it out with you.
Please note that plant and flower products can vary slightly from the photos, they are natural items so it is impossible for us to photograph the exact item that you will receive. However we believe that the photographs are representative of the quality, size and appearance of the products we send. Plants and flowers you receive may have imperfections, this is due to the nature of the product, they are living things so cannot be perfect. We do our very best to pack the products so that they arrive to you undamaged.
For some orders all of the flowers may not be in stock so we reserve the right to substitute flowers if required.
In the case of a delay
Whilst we do our best to deliver orders on your specified date, sometimes circumstances outside of our control can cause delays. In the case of fresh flowers being delayed or lost in transit due to an error with our delivery partner, we will offer to send out a fresh bunch of flowers at no extra charge once we receive notification from you of the flowers arriving late. Unfortunately, we cannot offer a refund in this case, just a fresh replacement bunch that will be sent out asap.
If your order doesn't arrive in the time expected please get in touch straight away on firstname.lastname@example.org.
Returns and Refunds
We are happy to refund or replace unused products in a saleable condition if returned to us within 20 days of dispatch. Refunds and returns are not possible for perishable items (fresh flowers and plants). Unfortunately we cannot refund postage costs and the customer must pay for return postage.
Please post your returns to :
31 Exmouth Market
London, EC1R4QLMany thanks for ordering with us, every one of our customers is important to our small team!