Terms & conditions

Hello! Welcome to the Botanique Workshop online shop

By using this site you are agreeing to follow and abide by our terms and conditions and privacy policy. By agreeing to our terms and conditions you are also an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer. We may revise the Terms and conditions and Privacy Policy at any time without notice to you.

 

Payment

Payments in the Botanique Workshop are made using a secure server to pay for your purchases.

 

Your purchase

Whilst every effort is made to ensure colours and items displayed online are a close representation, slight variations in the actual goods may occur due to the hand-made, fresh and seasonal nature of our work. When making bouquets we make every effort to ensure that the flowers we send are a close representation of the design seen however as we work with seasonal fresh flowers and foliage we cannot always guarantee that the ones in the photo will be in stock. We therefore reserve the right to substitute any flowers seen in the bouquet at our own discretion. All plants seen in the photograph are a fair representation of the plant we will send, however we will not be sending the exact plant in the photographs so it will not look exactly the same. You should also expect that whilst we make every effort to pack the plants carefully some of the leaves / foliage may arrive slightly damaged or with imperfections. If you are unhappy with your purchase for what ever reason you must notify us within 24 hours of receiving your order and supply us with photographic evidence of how your order was received and its packaging so that we can rectify any problems you may have.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. Please see our Delivery Charges notice for further information.

Flowers ordered for delivery to our central London postcodes will be sent same day with a courier. We are unable to offer exact delivery time slots however if you require the bouquet to deliver by or within a certain time please contact us prior to placing your order and we will make every effort to deliver the bouquet within the time frames you request. If we attempt a bouquet delivery to the recipient and we are unable to deliver we reserve the right to  charge for re-delivery later the same day or the next day. 

Returns

If you would like to return your item bought online for any reason then please do get in touch. We can exchange or refund any* item bought online from us once it has been received by us in the state that it was sent. Please send your returns to: Botanique Workshop, 31 Exmouth Market, EC1R4QL. 

*we do not accept returns for fresh flowers or plants. If when you receive your flowers or plant you feel that it is not what you ordered or not in the right state then please get in touch immediately with photographs of the products and packaging us so we can rectify for you. Please do not send any plants or flowers back to us. Email us on : flowerorders@botaniqueworkshop.com or info@botaniqueworkshop.com 

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. If the item you have ordered is out of stock for any reason we reserve the right to cancel the order.

 

Pricing and Availability

All prices are as stated on the website but Botanique Workshop reserves the right at any time to revise the price of goods without notice.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and let you know we are cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

 

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

 

Discount codes and promotions

Please note that there are certain items for sale that will be excluded from all promotions and discount codes. Sale items and gift vouchers are excluded from promotional discounts. Gift vouchers can only be redeemed once.

 

Jurisdiction

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.

 

Intellectual property

All of the content on the In with the old site is subject to trademark and copyright and other intellectual property rights held by Botanique Workshop. The entire content of the site is copyrighted under applicable copyright laws.

The use of our site www.botaniqueworkshop.com and its content is intended for the personal and non-commercial use by the users of our site.

 

Use of the site

You may download, view, copy and print documents and graphics incorporated in these documents from the Site subject to the following: the documents may be used solely for personal, informational, non-commercial purposes; and the documents may not be modified or altered in any way. You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of In with the old. Pictures on the In with the old website are property of In with the old and may not be used for commercial purposes without permission of Botanique Workshop.

In with the old reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Botanique Workshop.