Delivery & Returns Policy

Local orders (i.e. addresses within 4 miles of our shop) are delivered to your or your recipient's door by cargo-bike. UK Nationwide deliveries are shipped with DPD.

Flowers delivered to local addresses will be packed in water and presented in a gift bag. Flowers delivered to nationwide addresses will arrive at your door in a DPD box, packed in some gel to keep the stems fresh. When receiving the flowers, wash off the gel straight away. We also recommend giving the stems a fresh cut to enjoy your flowers for up to a week.

We offer free weekday delivery for orders over £75.

Orders under £40: £7.50 for local delivery and £9 for nationwide delivery.

Orders over £40: £6.50 for local delivery and £7.50 for nationwide delivery.

Weekend (DPD) deliveries: £11 for orders under £40, £9 for orders from £40 and under £75, free weekday delivery on orders over £75.

Local orders are delivered between 1 and 6pm. If you require delivery by a specific time please get in touch with us prior to placing your order so that we can try to organise something with you where possible. Our nationwide orders are shipped with DPD, therefore we do not have any control over specific delivery times. Ahead of your delivery, you will receive an email or text message with an approx. time slot.

After you've placed your order, you will receive a confirmation email. For local orders, you'll receive an email when your item has left our workshop. Unfortunately, we cannot send you a confirmation email once your item has been delivered, but we would get in touch if there are any issues at all. For nationwide orders, you will get delivery updates sent to you by text message or email from DPD. You will receive a notification with an approximate time of delivery, as well as a notification when your order has been delivered.

When placing a local order, we'll ask you to provide your recipient's phone number and an alternative safe place to leave the order in case they aren't home. If we are unable to make a delivery, we will first and foremost call the recipient. If we cannot reach them, we will leave the order in the requested safe place (e.g. "with the neighbour").

For nationwide orders, you'll receive a text or email confirmation ahead of your delivery, where you will be able to choose this safe place. It is your full responsibility to provide DPD with this information.

Once the order has been delivered or left in the specified safe place, we are not liable for any items getting lost or being stolen, and cannot issue a refund or offer a redelivery in the case of this happening.

On Mother's Day, 19th March, we cannot guarantee a specific delivery time. Orders will be booked on a first come, first serve basis, so the earlier you place your order the higher the chance you'll receive it in the morning. If you need your order by a certain time, we recommend ordering an order for collection in-store, or choosing the Saturday as delivery date.

If you placed a local delivery order and if you've given us your phone number, you or your recipient will receive a text message with delivery updates from our couriers. If you placed a nationwide order, you'll receive tracking information from DPD.

Please make sure that when you place your order, you provide us with a "safe space". For local orders (within 4 miles from our shop), this safe space will be communicated to the courier, so this is where the flowers will be left in case your recipient isn't in. If you gave us your recipient's phone number, the courier might also try to call them. For nationwide orders, you as the sender will receive a text or email notification once your order has been dispatched. It is very important that you provide DPD with the correct safe space (even if you've already communicated this to us when placing your order). If your recipient isn't home, DPD couriers will then leave the package in this safe space, and you will receive a notification of this. It is your full responsibility to provide DPD with this information.

Once the order has been delivered or left in the specified safe place, we are not liable for any items getting lost or being stolen, and cannot issue a refund or offer a redelivery in the case of this happening.

We will do our absolute best to get your flowers delivered to your recipient on your chosen delivery date. If an order arrives late due to the recipient not being able to accept it (e.g. they aren't home and safe space isn't provided or unavailable), any delays are out of our control, so we will not be able to issue a refund or offer a redelivery. It is very important that you provide us with the correct address, as any delays happening because of an error in the delivery address are out of our control too, and in these cases we cannot offer a refund or redelivery (see below "If there are any issues with your order" "I gave you the wrong address")

If you would like to return an item you are unsatisfied with, you can do this within 20 days of dispatch. If the item arrives at our workshop undamaged, we will issue your refund within 7 days. Please note we cannot refund you the shipping costs. Some items we sell are non returnable; please refer to the section “non returnable items".

Due to the perishable nature of the product, fresh flowers and plants cannot be returned. We also cannot accept returns for any dried flowers or bespoke/customised items, as they are made to order.

If you would like to amend or cancel an order, please get in touch with us before 9am the day before your delivery date, and at least 7 days before the delivery date for off-the-peg wedding/event orders. Once the order has left our workshop, we cannot make any changes or cancellations. In some cases we would prepare your order more than 12 hours in advance, please remember we cannot cancel or amend your order in this case.

We work with seasonal flowers to create our bouquets and arrangements, so the exact flowers you receive might differ from the ones on the photographs. However, we believe our photography is representative of the quality, size and appearance of the products we send. Plants and flowers may have small imperfections, due to the nature of the product. If, however, you feel like the items you received do not seem fresh or are in a bad condition, please let us know by sending us an image within 24 hours of receipt. At our sole discretion, we will use our professional judgement to decide whether the flowers are indeed in an unacceptable condition. If this is the case, we will offer a redelivery on our next available delivery date. Please remember we cannot offer refunds in this scenario.

We do our very best to pack our flowers, plants and gifts with care so that they arrive at yours in an excellent condition. If any item would arrive damaged, please notify us within 24 hours after receipt by sending us a picture of the packaging and products received. At our sole discretion, we will decide whether the damage is in fact unacceptable and whether we would offer a free replacement at our next available shipping date. Please remember that some issues are outside of our control, e.g. DPD boxes getting damaged when in transit. If the product itself is still intact, we would not offer a redelivery or refund.

If you or your recipient cannot locate your order, please contact us asap on flowers@botaniqueworkshop.com or by calling us on 020 7833 2811. In 99% of the cases, we will be able to send you a proof of delivery. If you have placed a nationwide order, you will have received a text or email featuring a delivery confirmation which will contain the time of delivery and a picture serving as proof of delivery. Please remember it is your full responsibility to provide us or DPD with a “safe place” of where your order can be left in case you wouldn’t be home. Once the order has been delivered to the address given to us or to this safe place, we are not responsible for any items getting lost or stolen.

If you notice you’ve made a mistake when placing your order, please contact us asap. In most cases, we will still be able to change the delivery address or any other information. If, however, the item has already left our workshop, we are not liable for any items being delivered to the wrong address, and cannot offer a refund or redelivery.

Whilst we do our best to deliver orders on your specified date, sometimes circumstances outside of our control can cause delays. In the case of items being delayed or lost in transit due to an error with our delivery partner, we will offer to send out a fresh bunch of flowers at no extra charge once we receive notification from you. Unfortunately, we cannot offer a refund in this case.

If you have received a different item than what you ordered, please let us know asap, as we might be able to send you the correct item the same day. Otherwise, we will send you the correct item on our next available delivery date, and (if possible) arrange a pick-up to correct the wrong item.

If you have received a different item than what you ordered, please let us know asap, as we might be able to send you the correct item the same day. Otherwise, we will send you the correct item on our next available delivery date, and (if possible) arrange a pick-up to correct the wrong item.

In case our couriers weren't able to deliver your item, e.g. because an incorrect or incomplete address was given, or because the delivery was refused upon receipt or not collected from a pick-up point, please note we can only refund you the items that are in the same condition or state as when they left our workshop. We cannot refund any plants, flowers or other perishable items. We also cannot refund you the delivery costs. If you would like us to re-send the items to you, we will ask you to pay the delivery costs again.