delivery policies
Valentine's Day Delivery
We are delivering our Valentines's Day flowers and gifts nationwide. As our cut-off times will depend on our capacity, we highly recommend pre-ordering your flowers to not miss out. You can also secure you flowers for in-store pick-up by ordering them online. Unfortunately due to increased delivery costs we cannot offer free delivery on the day. We are also unable to offer specific time slots due to our couriers being extremely busy. Find more information below about our local deliveries vs. nationwide deliveries, and what to expect on the day.
Your recipient lives within 5 miles of our shop
Local Deliveries
These cut-off times are likely to change depending on our capacity, so we highly recommend ordering in advance to not miss out.
Please read our general delivery policies for more information about failed deliveries/issues.
FAQ
Our local couriers will be delivering your flowers during your chosen time slot. For morning slots, this means between 10am - 2pm. For afternoon slots, this means between 1pm - 5pm. Need your flowers on Sunday morning? In this case we recommend choosing a Saturday afternoon delivery slot, to make sure you have them on time.
This will depend on our capacity, so we recommend ordering as much in advance as possible to avoid missing out.
Please notify us as soon as possible by calling us on 020 7833 2811. If your order has already left our shop, we unfortunately cannot make any changes. It is the customer's responsibility to provide us with the correct address to ensure a smooth delivery.
It is the customer's responsibility to ensure that their recipient is home at the time of delivery. If this is not the case, our couriers will try to call the number given when the order was placed (usually the customer's). It is the customer's responsibility to further help the courier locate the address, or advice on a "safe space" to leave the gift. If our couriers are not able to reach the customer by phone, they will use their best judgement to find the best and safest spot to leave the flowers, notifying the recipient with a proof of delivery (email/text). It's the customer's responsibility to keep a close eye on this and notify their recipient if needed.
Recipient's address is more than 5 miles from our shop
UK Nationwide Deliveries
Pre-order your flowers and gifts before Friday 8th March, 10 am for a Saturday delivery, and order by Saturday 8am for a Sunday delivery. Our nationwide orders are delivered by DPD, it is important that the customer provides DPD with all relevant information, e.g. safe space in case the recipient isn't home at the time of delivery.
FAQ
Nationwide deliveries will take place between 8am - 6pm. We cannot guarantee a specific delivery time. If you need your flowers/gifts on Valentine's Day morning, we recommend choosing 13th Feb as your delivery date.
Delivery on Saturday 9th March: Friday, 10am.
Delivery on Sunday 10th March: Saturday, 8am.
It is the customer's full responsibility to make sure that their recipient is home at the time of delivery, and to clarify the safe space to DPD after receiving the initial text or email notification. If DPD couriers are unable to deliver, they will leave the flowers in the safe space specified. If no safe space was specified, DPD will use their best judgement to find an appropriate space to leave the flowers/gift. Once the order has been delivered or left in the safe space, please note that Botanique Workshop has no control over the situation, so it is the customer's responsibility to notify the recipient if needed.
Need help?
If any issues arise
If you are experiencing any issues with ordering your flowers or with the delivery of your order, please refer to this section. Can't find what you are looking for? Please email flowers@botaniqueworkshop.com
We ask our customers to please keep an eye on any tracking updates they receive from our local couriers or DPD, and provide the courier with the 'safe space' in the case of a Nationwide Delivery Order. If you cannot locate your order, it is likely that our couriers have left it in a safe space, either the one specified by you, or one that they have chosen. Either way, you should see the proof of delivery in your tracking email/text message.
Still cannot find it? Please give us a call on 020 7833 2811.
Please notify us as soon as possible by calling us on 020 7833 2811. If your order has already left our shop, we unfortunately cannot make any changes. It is the customer's responsibility to provide us with the correct address to ensure a smooth delivery.
If a 'Local delivery order' fails due to an incorrect address being given, it may be brought back to our shop. A redelivery fee will be charged.
If a 'Nationwide Delivery Order' fails due to an incorrect address being given, fresh flowers won't be able to be redelivered. Products or dried flowers may get sent back to our shop by DPD. We can send this out at the next possible delivery date, a reelivery charge will apply.
If you have received a different item than what you ordered, please let us know asap, as we might be able to send you the correct item the same day. Otherwise, we will send you the correct item on our next available delivery date, and (if possible) arrange a pick-up to correct the wrong item.
We take great care in delivering high quality bouquets, so we're very sorry to hear that you are dissatisfied with what you received. If this is the case, please get in touch with use via email flowers@botaniqueworkshop.com, attaching an image and briefly explaining the issue. Our team will get back to you asap. We kindly ask you to not call our shop for complaints of this type, as we will need to see an image to see how to proceed. As we are dealing with fresh products, we also ask you to submit your email and picture within 48h after receiving.